Putting Student Comments to Use
San Francisco State University (SFSU) analyzed responses to the prompt “What one change would most improve the educational experience at this institution, and what one thing should not be changed?” Comments revealed three salient themes: class availability, graduation, and diversity. SFSU is using specific results to support positive aspects and minimize negative issues found in comments associated with these themes to help increase student engagement. SFSU’s student comments are displayed in attractive, colorful infographics available at the Institutional Research website.
NSSE Student Comments Report: At the end of the core survey, students are invited to express their opinions about their college learning experience in a space for up to 5,000 characters. Institutions can choose one of four open-ended prompts: 1. If you have any additional comments or feedback that you’d like to share on the quality of your educational experience, please enter them below; 2. What has been most satisfying about your experience so far at this institution, and what has been most disappointing? 3. Please describe the most significant learning experience you have had so far at this institution; 4. What one change would most improve the educational experience at this institution, and what one thing should not be changed?
